Consumer Contracts Regulations give you, the consumer, extra rights when buying online.
It's worth being aware of these rights in terms of any online retailer you deal with, as they will be very similar or identical to the rights you find here.
Please read the following and, if you wish to cancel your order, follow the instructions at the bottom of the page.
Your right to cancel
If something isn't quite right with your order for any reason we'd like it if you could contact us first in case there is something we can do to help that doesn't necessitate a full cancellation - however you don't have to do that. If you wish to proceed without discussing it with us first, then here below is the legal bit for your reference:
Right to cancel
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you. If the order contains goods consisting of multiple lots or pieces delivered on different days OR is an order for the regular delivery of goods during a defined period of more than one day, the cancellation period will run from receipt of the latest or last item, as appropriate.
To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, or e-mail using the contact details set out above. If you wish to we'd like you to use our model cancellation form which is available on request to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
You must send the goods back to us to our contact address above at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- the supply of goods that are made to your specifications or are clearly personalised
- if the goods become mixed inseparably (according to their nature) with other items after delivery